Submit a ticket via our help center page and make sure to include the following:
- A picture and video of the broken item
- Order number
- Pictures of the package and item's contents
After processing the request, we will send a replacement for the same product.
NOTE: The item must be in unused condition.
If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”). Provided that we confirm that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card
has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
The following sets forth the required “Return Procedures”: All returns must be made within 14 days after the Product shipment date. All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at firstname.lastname@example.org. You are solely responsible for the cost of shipping for the returned Product. All Products not returned in accordance
with the Return Procedures shall be sent back to you and no credit or refund will be issued.
Please see our returns and refund policy for more information.