Q: What is Sendle?
A: Sendle is a shipping service provider in Australia that offers affordable, reliable, and carbon-neutral shipping solutions for businesses of all sizes.
Q: How does Sendle work?
A: Sendle operates on a door-to-door pickup and delivery model. As a customer, you can either place an order for shipment or you can opt to pick up the parcel at the nearest Sendle depot. You can also manage shipments through the Sendle website or API. Sendle is a parcel consolidator/forwarder and uses 3rd party couriers to deliver parcels. After you create a booking, a courier will collect the package from your specified location and deliver it to the recipient.
Q: Does Sendle send parcels to PO Boxes?
A: PO Box addresses must use Australia Post because Sendle will not deliver to a PO Box (as it's part of the Australia Post Business!).
Q: What types of shipments does Sendle handle?
A: Sendle can handle both domestic and international shipments. Domestic shipments include deliveries within Australia, while international shipments cover a wide range of countries worldwide.
Q: What are the size and weight limits for Sendle shipments?
A: Sendle has specific size and weight limits for shipments. For domestic shipments, the weight limit is 25 kilograms, and the size limit is 100 centimeters in length and girth combined. International shipments have different weight and size limits depending on the destination country.
Q: How long does it take for Sendle shipments to be delivered?
A: Delivery times with Sendle vary depending on the pickup and delivery locations. Typically, domestic shipments are delivered within 1-2 business days for local areas and up to 7 business days for remote areas. International delivery times vary based on the destination.
Q: Does Sendle provide tracking for shipments?
A: Yes, Sendle offers tracking for all shipments. Once a package is picked up, you will receive a unique tracking number that you can use to monitor the progress of your shipment online.
Q: What happens if my Sendle shipment is lost or damaged?
A: You may contact our support to better assist you with the issue. In most cases, we will run an investigation to determine the whereabouts of the parcel. If your Sendle shipment is lost or damaged during transit, Sendle offers compensation coverage based on the item's value and Sendle's Terms and Conditions. You can contact Sendle's customer support to initiate a claim.
Q: Does Sendle offer any additional services?
A: Sendle provides a range of additional services, such as signature on delivery, extra cover for high-value items, and international customs documentation assistance. These services may have additional fees associated with them.
Q: Is Sendle an environmentally friendly shipping option?
A: Yes, Sendle is committed to being a carbon-neutral shipping provider. They offset the carbon emissions generated by their shipments by investing in renewable energy projects and reforestation initiatives.
Please note that the information provided is accurate up to September 2021, and it's always a good idea to check Sendle's official website for the most up-to-date information regarding their shipping processes and procedures.
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