it should vibrate especially when the power adaptor is plugged into the mains, the display lights up for a moment and the vaporizer vibrates for a short time. Since it has stopped vibrating there are some tricks I can help you with, you can try to give it a brisk shake and it's working again. In the event that it is still not let us know so we can proceed with the next step.
You can either:
- submit a ticket thru our help center for support assistant
- submit a warranty claim directly to Storz and Bickel website