Most Helpful Articles

• Can I Click and Collect (Pick-up Order)?

  Click & Collect is one of the services we can offer to customers. You should wait until you receive a confirmation em...

• How Can I Track My Parcel?

  Every order dispatched by us will have an e-mail with tracking details sent to the customer. The only exception is wh...

• What Is The Order Processing Time?

  Orders placed before 12 pm are usually packaged and shipped on the same day or within the first 24hrs from order con...

• My Order Is Delayed, When Will I Receive It?

  Parcels have no guaranteed delivery timeframes by carriers. It is best to plan ahead and place your order earlier if ...

• How Can I Cancel My Order?

  If your order or item hasn’t been shipped yet, then yes we can cancel your order upon request. However, if your orde...

• How Do I Claim A Price Match?

  A. Submit a ticket via our help center and make sure to include the following information: Competitor’s website Comp...

• How Do I Request A Refund?

  Submit a ticket via our help center for a refund request. Once our support confirmed that a refund is applicable. We...

• I Have Received Damaged/Faulty Products What Do I Do?

  Submit a ticket via our help center page and make sure to include the following: A picture and video of the faulty i...

• How Can I Do A Bank Deposit/Transfer?

  PayID On your bank’s app/ ATM or cash deposit at your preferred banking branch, select PayID Enter the following inf...

• What Is Your Return Policy?

  The following sets forth the required “Return Procedures”: All returns must be made within 14 days after the Product...

• How To Process A Warranty Claim For Ardent?

  Submit a warranty claim request here and send us a video and picture of the issue as well as a picture of the device...

• How To Process A Warranty Claim For NugSmasher?

  Submit a warranty claim request here and send us a video and picture of the issue as well as a picture of the device...

• How To Process A Warranty Claim For Storz & Bickel?

  Create a customer account via Storz & Bickel website You must register your device in the Manufacturer’s portal by f...

• How To Request A Warranty Claim For An Electronic Device?

  As per consumer law in Australia, The Green Box provides a 1-year warranty for our electronic product range. Below ar...

• How To Submit A Pricematch Request?

  Things to consider before requesting a price match The Competitor must be a registered Australian business, have an ...

• Why Is The Red Light Flashing On My Ardent FX Unit?

  The red light flashing on the unit indicates that it is now in the cool-down cycle and your decarb process is almost ...

• What’s The Difference Between Extreme Q And V-Tower?

  The Extreme Q has a Remote Control and built-in fan for filling Bags/Balloons, whereas the V-Tower does not and can o...

• How To Charge The MIQRO?

  To charge your MIQRO, connect the charging cable to your computer or USB wall adapter and connect the micro USB end ...

• What are the differences between all NugSmasher presses?

  NugSmasher Mini is the tiniest of the bunch and is ideal for personal or small amounts of extracts. NS Mini generates...

• What Micron Bag Should I Use?

  We prefer to use 160 microns for fresh flowers over 65% humidity, as flower drys we go down in micron screen size (fo...

• My Press Is Leaking Oil?

  An oil leak happens, especially after an international journey. You may clean up the oil and try pressing some small ...

• How To Use PAX 3?

  Your PAX 3 arrives ready to use right from the box. Click here to view the complete PAX 3 user guide for detailed ins...

• What Is The Difference Between The Mighty+ And The Mighty?

  Mighty+ USB-C socket Supercharge function: 80% charge in approx. 40 minutes Heats up in approx. 60 seconds* Ceramic-...

• How To Charge The Yocan Kodo Pro Vaporizer?

  Use a compatible USB type-C charging cable. Connect it to a USB type-C compatible wall adapter. Connect the USB type...

• How Do I Turn On Max V3 Pro?

  To switch on the device, quickly press the top Power button three times. You can switch it off by performing this sam...

• How Long Does Xvape Fog Pro Take To Charge?

  When you plug the cord into the USB socket there is a green led that turns on while in charge and turns off when full...

• How To Log-in Or Create An Account

    In order to log in to your account be sure to go to our website http://thegreenbox.net.au A Pop-up verification me...

• Ardent Decarboxylator FX 220v Product Manual

  Click the attached file below of Ardent FX to download the product manual.

• NugSmasher IQ Product Manual

  Click the attached file below of NS IQ to download the product manual.

• PAX 3.5 Product Manual

  Click the attached file below of PAX 3.5 to download the product manual.

• Mighty+ Product Manual

  Click the attached file below of Storz & Bickel Mighty+ to download the product manual.