When you plug the cord into the USB socket there is a green led that turns on while in charge and turns off when fully charged.
Usually, 4 hours of charge is more than enough to get a pretty fully charged battery, so if your vape doesn't turn on after that (3 fast clicks to turn it on/off) we got a problem.
First: please check if the battery was correctly inserted (there is a - sign on the battery lid where the minus of the battery is placed) and give a look at the Edit at the end of that post!
Second: please check if the battery lid is correctly closed (it might need some strength sometime)
Third: please check if the battery wrap looks damaged
Final: If nothing worked try to find a good working battery (18650 from a famous brand is better, like Samsung, Sony, or LG, ) and give it a try, if it works that's good but if not you'll have to contact the Support team in order to get your unit fixed/replaced (or the battery replaced if it happens to be the culprit).
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