- You must register your device in the Manufacturer’s portal by following the Device Registration procedure: Use this link for instructions
- The proof of purchase (The Green Box Order Confirmation e-mail) must be provided prior to warranty service being provided. You will need to upload the proof of purchase through the registration form. If you do not have the order confirmation e-mail kindly message us so we could provide you with a copy of your order invoice
- Please be advised that the shipping fees are incurred through the process of sending a new item to you.
Once you registered the device, kindly send an email to firstname.lastname@example.org with all the information needed below:
-First and Last Name:
-Full Physical Address:
-Description of Issue:
-Unit serial number:
-Video Highlighting Issue:
This video will help the technicians troubleshoot the issue and provide proper guidance on how to resolve it. If the video exceeds 20MB, please upload it to wetransfer.com and share the link with them!
- DaVinci Serial Number: Printed on the bottom of the device. Also on the box, the device came in below the barcode.
- Ascent Serial Number: Printed on the black surface next to the ceramic oven. Also on the box, the device came in below the barcode.
- IQ Serial Number: Engraved on the back of the unit below the charging port. Also on a clear sticker on the orange sleeve, the device came in.
- MIQRO/IQ2/IQC Serial Number: Engraved on the back of the unit near the bottom. Also on a clear sticker on the orange sleeve, the device came in
Please allow 48-72 hours for a response. You can also chat with them during business hours for a faster reply or for time-sensitive concerns.