How To Process A Warranty Claim For PAX?

1. Review the PAX limited warranty to confirm that the device is warranted hereunder.
2. Proof of purchase is needed before warranty service will be provided. (Kindly retain your purchase receipt or other evidence of purchase for your records)
3. Register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty. Though it is not required to register their device, it is highly recommended. The minimum is to have the serial number documented with a photo.
4. A quality photo and video demonstrating the issue of the device
5. Contact PAX support to arrange warranty service by submitting a support request ticket.
6. From there, the PAX team will evaluate the issue and proceed with the next course of action. 

Please note:

PAX Support may request additional details about the device, including pictures or videos, and attempt to troubleshoot common issues before approving warranty service. All devices approved for warranty service must be returned to PAX Labs before a replacement device will be provided. Depending on your geography, you may be responsible for shipping and handling costs to return the device to PAX Labs. PAX strongly encourages you to send returns with a tracking number or delivery confirmation number. PAX Labs is not responsible for lost or damaged returns sent by you. The cost of return shipping to you for devices not covered by this Limited Warranty shall be your responsibility, and PAX Labs may require pre-payment of shipping charges before we return such devices. Original purchasers returning devices for repair or replacement will be subject to age verification. PAX Labs will only honor this Limited Warranty from original purchasers of legal age to purchase the device.