I Ordered The Wrong Item. Can I Return It Back?

Change of Mind Returns
If you wish to return a product for reasons other than damage or fault (e.g., change of mind), you are responsible for covering the return shipping costs. A 10% restocking fee will also apply.

Refunds for change-of-mind returns will be issued once the item is received and confirmed to meet return conditions.

Return Procedures

• All returns must be initiated within 14 days of the product shipment date.

• Returned products must be unused, undamaged, and in their original packaging.

• To process a return, you must contact our customer service team at support@thegreenbox.net.au for return instructions.

• You are responsible for the return shipping costs unless the item is faulty or damaged.

• Products that do not meet these conditions will be sent back to you, and no refund or credit will be issued.

We recommend using a trackable shipping service to avoid issues with lost returns.

Please see our returns and refund policy for more information.