Click & Collect is a convenient and FREE service that allows customers to collect eligible online orders directly from our warehouse in Matraville, NSW.
IMPORTANT: Therapeutic vaporizers and their accessories are NOT eligible for Click & Collect due to Therapeutic Goods Administration (TGA) regulatory requirements. These products must be delivered to the customer's nominated shipping address in accordance with applicable regulatory and fulfilment requirements.
Click & Collect is available for eligible non-therapeutic products only, with a minimum order value of $50.
Click & Collect – Key Information
- Pick-up Location: Avion Logistics, Unit 1, 42–52 Raymond Ave, Matraville, NSW 2036, Australia
- Collection Hours: Monday to Friday, 8:00 AM – 4:00 PM (Sydney time)
- Orders placed before 12:00 PM: Generally ready for collection by 4:00 PM on the same business day.
- Orders placed after 12:00 PM: Generally ready for collection on the next business day.
- Minimum Order Value: $50
- Collection Fee: FREE
- Product Restrictions: Therapeutic vaporizers and their accessories are excluded.
Please wait until you receive your collection confirmation email or SMS before visiting the warehouse. Collection times are estimates and may vary depending on warehouse operations and order processing.
How does Click & Collect work?
- Browse our website and choose your eligible products.
- Add your selected items to your shopping cart.
- Select Click & Collect as your delivery method at checkout, if available.
- Complete your order and payment.
- Wait for your collection confirmation email or SMS, normally sent within 24 business hours.
- Visit our warehouse during the designated collection hours once your order is confirmed ready.
- Present your collection notification or valid photo ID to collect your order.
Important: Do not visit the warehouse before receiving your collection confirmation. Orders cannot be released until they have been processed and confirmed ready for collection.
Is there a minimum order requirement for Click & Collect?
Yes. Click & Collect is available for eligible orders with a minimum purchase value of $50.
Is Click & Collect a FREE service?
Yes. Click & Collect is FREE for eligible orders valued at $50 or more.
Is there an express Click & Collect option?
No. We currently do not offer an express Click & Collect service.
Orders placed before 12:00 PM on business days are generally prepared for same-day collection by 4:00 PM, subject to warehouse availability and processing capacity.
Orders placed after 12:00 PM, on weekends, or on NSW public holidays will generally be processed on the next business day.
How long do you hold Click & Collect orders?
We hold confirmed Click & Collect orders for 7 calendar days from the date the collection notification is sent.
If your order is not collected within this period, it may be cancelled and refunded in accordance with our applicable refund procedures.
If you are unable to collect your order within 7 days, please contact our support team before the collection deadline.
Can someone collect my Click & Collect order on my behalf?
Yes. A family member, friend, or authorised representative may collect your order.
The person collecting must bring:
- A copy of your collection confirmation email or SMS.
- A signed authorisation note from you specifying the name of the person collecting.
- A valid photo ID matching the authorised collector's name.
Our warehouse team may verify these details before releasing the order.
Are all products available for Click & Collect?
No. Therapeutic vaporizers and their accessories are strictly excluded from Click & Collect.
Due to TGA regulatory and fulfilment requirements, therapeutic vaporizers and related accessories must be shipped to the customer's nominated delivery address and cannot be collected directly from our warehouse.
This restriction applies regardless of the order value.
Click & Collect is available only for eligible non-therapeutic products where the option is offered at checkout.
If your order contains both eligible and restricted products, Click & Collect may not be available for the entire order. Please select an available shipping method or contact our support team for assistance.
Can I return an item directly to the warehouse after collection?
We do not accept unscheduled walk-in returns at our warehouse.
If you believe your item is faulty, defective, damaged, or incorrect, please contact our support team before arranging a return.
Our team will review your concern and provide the appropriate troubleshooting, warranty, or return instructions.
Returns are subject to our applicable Returns & Refunds Policy.
For more information, visit:
https://thegreenbox.net.au/pages/returns-refunds
Where do I pick up my Click & Collect order?
Avion Logistics – Warehouse Administration Office
Address:
Unit 1, 42–52 Raymond Ave
Matraville, NSW 2036
Australia
Collection Hours:
Monday to Friday
8:00 AM – 4:00 PM (Sydney time)
Closed on weekends and NSW public holidays.
Important: Collection is strictly by confirmation only. Please present your collection notification to warehouse personnel upon arrival and follow their directions.
Can I browse products or purchase additional items at the warehouse?
No. Our warehouse is a fulfilment and logistics facility, not a retail showroom.
- There are no product displays or demonstration units available.
- There is no on-site retail sales team.
- Walk-in purchases and additional purchases at the warehouse are not available.
- All orders must be placed and processed through our official online sales channels before collection.
Only confirmed Click & Collect orders may be collected from the warehouse.
What time can I collect my order?
Our Matraville warehouse operates Monday to Friday, from 8:00 AM to 4:00 PM (Sydney time), excluding NSW public holidays.
Orders placed before 12:00 PM: Generally available by 4:00 PM on the same business day.
Orders placed after 12:00 PM: Generally available on the next business day.
These are estimated preparation times, not guaranteed collection times.
You must receive a collection confirmation email or SMS before visiting the warehouse, even if your order was placed before the same-day cut-off.
What do I need to bring when collecting my order?
Please bring:
- Your collection confirmation email or SMS, either printed or displayed on your phone.
- A valid photo ID for identity verification, if requested.
If someone else is collecting your order, they must also provide the required authorisation documents.
Can I collect a therapeutic vaporizer or its accessories from the warehouse if I have a valid prescription?
No. Even with a valid prescription or SAS-B approval, therapeutic vaporizers and their accessories are not eligible for Click & Collect.
These products are subject to specific regulatory and fulfilment requirements and must be dispatched to the nominated delivery address.
A prescription or other supporting medical documentation does not override the Click & Collect restriction.
Customers who wish to purchase therapeutic vaporizers in person may enquire directly with an authorised pharmacy or dispensary about product availability and their applicable dispensing procedures.
Important Reminders
- Click & Collect is available for eligible non-therapeutic products only.
- Therapeutic vaporizers and their accessories cannot be collected from our warehouse under any circumstances.
- The minimum eligible order value is $50.
- Collection is FREE.
- All collections must be confirmed by email or SMS before arrival.
- Same-day collection is subject to the 12:00 PM business-day cut-off and warehouse processing capacity.
- Orders are held for 7 calendar days after the collection notification is sent.
- Our warehouse does not accommodate walk-in shopping, product demonstrations, or unscheduled returns.
For further assistance with your order or collection arrangements, please contact our customer support team through our Help Centre.
Comments
0 comments
Article is closed for comments.