What Should I Do If The Tracking Number I Receive Is Not Working?

Tracking updates may not be in real-time, but they are rarely late or incorrect, and there is rarely cause for concern. However, in the event that you can’t track your parcel with the tracking details please contact our support team by submitting a ticket here. 

There are reasons why the tracking number is not working:

1. The tracking number is incorrect.
2. The tracking number is incomplete or missing letters or numbers
3. The courier website is not updated or having system problems.
4. The label got partially damaged the courier could no longer scan the barcode.