Most Helpful Articles

• Can I Click and Collect (Pick-up Order)?

  Click & Collect is a convenient and FREE service that allows customers to collect eligible online orders directly fro...

• How Can I Track My Parcel?

  Every order dispatched by us will have an e-mail with tracking details sent to the customer. The only exception is wh...

• What Is The Order Processing Time?

  Orders placed before 12 pm are usually packaged and shipped on the same day or within the first 24hrs from order con...

• My Order Is Delayed, When Will I Receive It?

  Parcels have no guaranteed delivery timeframes by carriers. It is best to plan ahead and place your order earlier if ...

• How Can I Cancel My Order?

  If your order or item hasn’t been shipped yet, then yes we can cancel your order upon request. However, if your orde...

• How Do I Claim A Price Match?

  A. Submit a ticket via our help center and make sure to include the following information: Competitor’s website Comp...

• How Do I Request A Refund?

  Submit a ticket via our help center for a refund request. Once our support confirmed that a refund is applicable. We...

• I Have Received Damaged/Faulty Products What Do I Do?

  Submit a ticket via our help center page and make sure to include the following: A picture and video of the faulty i...

• How Can I Do A Bank Deposit/Transfer?

  PayID On your bank’s app/ ATM or cash deposit at your preferred banking branch, select PayID Enter the following info...

• What Is Your Return Policy?

  To initiate a return, you must do so within 14 days of the product’s shipment date. Returned items must be unused a...

• How To Process A Warranty Claim For Ardent?

  Submit a warranty claim request here and send us a video and picture of the issue as well as a picture of the device...

• How To Process A Warranty Claim For NugSmasher?

  Submit a warranty claim request here and send us a video and picture of the issue as well as a picture of the device...

• How To Submit A Pricematch Request?

  Things to consider before requesting a price match The Competitor must be a registered Australian business, have an ...

• Why Is The Red Light Flashing On My Ardent FX Unit?

  The red light flashing on the unit indicates that it is now in the cool-down cycle and your decarb process is almost ...

• What are the differences between all NugSmasher presses?

  NugSmasher Mini is the smallest of the bunch and is ideal for personal or small amounts of extracts. NS Mini generate...

• What Micron Bag Should I Use?

  We prefer to use 160 microns for fresh flowers over 65% humidity, as flower drys we go down in micron screen size (fo...

• My Press Is Leaking Oil?

  An oil leak happens, especially after an international journey. You may clean up the oil and try pressing some small ...

• Ardent Decarboxylator FX 220v Product Manual

  Click the attached file below of Ardent FX to download the product manual.

• NugSmasher IQ Product Manual

  Click the attached file below of NS IQ to download the product manual.